Everything we get asked in sales calls. If we missed yours, email [email protected] and we'll add it.
No. ChowHub charges a flat monthly fee only. Your card processor (Stripe or Square) charges their published rate directly. ChowHub takes 0% on top.
No. ChowHub is strictly month-to-month. Cancel any time at /manage/. No early-termination fee.
Open your ChowHub POS → go to System (admin login) → copy your Upgrade Code. On /packages/, click Subscribe on the plan you want, enter your Business Name and Upgrade Code, and complete payment. Then click "Already upgraded? Check now" in the POS to activate instantly.
Yes. Upgrades are instant. Downgrades take effect at the end of your billing period.
Better — we have a free tier forever. Sign up at cloud.getchowhub.com, no card required.
Anything that runs a modern browser. A Raspberry Pi, an old laptop, a tablet, an iPad. Pair with a Stripe Terminal (~$59) or Square Reader (~$49) for card-present payments.
Yes. A Pi 4 or Pi 5 handles a small restaurant just fine. We ship a Docker container that makes Pi installs straightforward.
Most standard ESC/POS receipt printers work over network or USB. Cash drawers attached to the printer trigger the standard way. The full hardware guide is at /hardware/.
For the cloud version: nothing. Sign up and use it in a browser. For the self-hosted version: a single Docker container or a Pi image. Live in under an hour either way.
Stripe and Square. Both built in. You can run them at the same time and switch between them per order, or keep one live as a backup.
Whatever rate your Stripe or Square account is on. Typical published card-present is around 2.6% + 10¢. ChowHub adds 0% on top of that.
Today, the integrated processors are Stripe and Square. If you have a strong reason to use another (e.g. a Canadian high-volume Moneris contract), email us — we can talk about it.
Fully supported on every plan, including Free. Including manual card entry on Free.
ChowHub runs locally on your hardware. You can take orders, send to the kitchen, and process cash with zero internet. Card processing follows whatever your processor supports.
Yes — 24 hours. Your POS keeps running even if it can't reach the license server. A bad connection won't shut down your dinner service.
On the device you run ChowHub on. If you're on the Enterprise plan with cloud sync enabled, a synced copy lives in our cloud too — used for multi-location sync and online ordering.
Not yet. If that's core to your concept, Toast or Square (with paid add-on) is honestly better today.
No. Use Gusto, ADP, or similar — we track hours and labor cost, but we don't run pay.
Not today. You can run a DoorDash Storefront link alongside ChowHub fine; native dispatch integration is on the long-term list, not the short list.
The UI is English today. Currency is configurable. If you need a specific localization, email us — we prioritize based on demand.
Yes — Enterprise plan. Menu sync, sales rollup across locations, fleet upgrades pushed to every site.